MOliva Laboratory is dedicated to the "Performing physical-chemical and organoleptic tests in the laboratory of oil, olives and pomace", adapting to the QUALITY needs demanded by an increasingly competitive market and assuming its responsibility towards its customers, it has a System of QUALITY Management, described in the QUALITY Manual and developed in the Procedures Manual, in accordance with the requirements of the International Standard UNE-EN-ISO 9001: 2015
The General Management expressly expresses its fundamental commitment to promote QUALITY in MOliva Laboratory in order to achieve compliance with the following policy:
➢ The main objective is customer satisfaction.
➢The management will promote the necessary improvements to achieve the objectives.
➢ QUALITY is susceptible to continuous improvement. Faults should be used to learn and eliminate the sources or causes that have generated them.
➢ QUALITY requires collaboration and participation at all levels and for this, information, communication and training (particularly in areas that affect the quality and safety of the service) are essential.
➢ All workers must be made aware of their responsibilities in terms of quality, making them part of the company culture in this regard.
➢ The company is fully committed to complying with applicable legal and regulatory requirements, customer requirements and those associated with our services.
➢ The surrounding context and the interested parties will always be taken into account for the performance of its services, its objectives and its continuous improvement..
The General Management ensures that its QUALITY Policy is understood and accepted by all personnel; and by conducting internal audits it verifies that the QUALITY System maintains its efficiency and adequacy.